Front Desk/Gift Shop/Membership Position Description

 

Position Purpose

The Front Desk/Gift Shop Staff is primarily responsible for making patrons feel welcome and ensuring their visit is a positive one as well as managing our Museum Gift Shop and Membership Program.

 

Major Responsibilities

 

A. Open and Close Museum

i. Unlock/lock doors, turn on/off lights, monitors, projectors, heaters/coolers

ii. Make sure Open sign goes in/out and flag is raised/brought in

iii. Complete daily/weekly/yearly reports for admissions & gift shop

iv. Count in/out and deposit in safe

 

B. Greet and Assist Patrons

i. Answer and direct incoming calls

ii. Provide excellent customer service, exhibiting a friendly, engaging personality

iii. Process admission fees, gift shop purchases, donations

iv. Answer questions, provide directions, etc. for museum patrons and callers

 

C. Oversee and Maintain “First Impression” Image

i. Keep front desk area and hospitality center presentable and well-stocked

ii. Inspect flier area, pull outdated, replenish

iii. Maintain entry signage and displays

iv. Offer docent tours

 

D. Gift Shop Management & E-Sales

i. Order, stock, price all gift shop merchandise

ii. Organize purchase and presentation of merchandise with consideration to established marketing and exhibit plans

iii. Change display regularly with a consideration to buying audience and season

iv. Complete and submit regularly scheduled inventory and sales reports

v. Maintain online store

vi. Fulfill online orders

vii. Oversee Library “overflow” sales

viii. Keep area clean and organized

E. Museum Memberships

i. Process new and renewing memberships, send letter & card

ii. Promote memberships to visiting patrons

iii. Send membership renewal notices

iv. Maintain membership records in database

 

F. Docent/Volunteer Management

i. Ensure adequate docents for group tours

ii. Communicate needs and updates to docents

iii. Manage Community Service Volunteers

 

G. Miscellaneous responsibilities as prescribed

i. Provide support for museum functions such as data entry, special events,

correspondence and telephone calls

ii. Keep the cafe area organized and clean

iii. Ensure play area is kept clean

iv. Notify staff of visitor arrival

v. Inform visitors by answering or referring inquiries

vi. Assist with administrative tasks

vii. Sort and distribute mail

viii. Fulfill ticket donation requests

 

Skills and Qualifications

 

• Ability to work effectively in a team environment as well as independently

• Ability to work well with Museum staff, volunteers, and the public

• General knowledge of Windows-based computer system, Office Suite, and experience working a computerized inventory control system (Point of Sale)

• Capable of handling cash register, copier, phone, computer

• Strong communication and organizational skills

• Knowledge of retail management, purchasing and merchandising

 

Reports to: Executive Director

 

Salary: $23-24/hour, Full-time, Wednesday-Sunday preferred schedule, negotiable

 

Benefits: Employee health insurance, 401k option, 2 weeks PTO, 7 holidays

 

Interested? Please submit a cover letter and resume to employment@calautomuseum.org.